After-sales service

Contact Us

Tel:
0510-85258905

E-mail:
sales@welkin-cn.com

Address:
No. 156, Xixie Road, Xinwu District, Wuxi City, Jiangsu Province

After-sales service

Welkin adheres to the service philosophy of “comprehensive, high-quality, and rapid,” providing convenient and efficient technical and service support for customers’ system operations and promptly resolving any issues that arise during the after-sales process.

Professional maintenance and repair services are provided during the warranty period;
Provide professional and ongoing training services;
We have a professional technical team that responds promptly and provides on-site service.
We provide our in-house developed remote cloud service free of charge, enabling remote monitoring via the mobile app.
We maintain a well-stocked inventory of spare parts to ensure prompt and convenient component replacement over the long term, thereby guaranteeing the reliable operation of our customers’ equipment.

Domestic after-sales service network coverage:

Headquarters and Production Base: Wuxi
Shanghai Branch: Shanghai
Southeast Region: Guangzhou
Southwest Region: Chengdu
North China Region: Beijing

Overseas Service Network